FDI Products and Solutions

Business Process Outsourcing (BPO): Basic Title Services Overview

1. Lien Perfection
    - Receipt of Paper and Electronic Titles
    - Matching of title information to clients data
    - Discrepancy and tolerance levels customized based on the lender’s requirements.
    - Follow-up time frames and activities can be customized by:

state
account type (loan or lease)
credit worthiness of Borrower (FICO)
etc.

    - Follow-up activities can include letters, calls, and motor vehicle inquiries
    - Motor vehicle inquiry on-line in 38 states.

2. Paper Titles

3. E-Titles

4. Follow-up for Non-Receipt of Title

5. Discrepancy Identification

6. Title Correction

7. Title Storage
    - Titles are housed in a secure vault
    - Security through digital cameras, separate card control access, & 24 hr. patrol
    - Novek 1230 gas fire suppression protection

8. Title Maintenance
    - Re-registration (State Change)
    - Name Change
    - Substitution of Vehicle
    - Transfer of Equity/ Lease Assumption
    - Mid-term Title Retrieval
    - Request for Title Copy
    - Request for Title not yet Received
    - Duplicate Title Request

9. Title Release / End of Lease Term

10. Lien Filing
    - Refinances
    - Person to Person
    - Lease to Loan Conversions